Beeline
The fastest line home.
Beeline watches the traffic on the roads you actually drive, for a window around the time you actually leave, and tells you when the road turns. Not a map you have to open and stare at — a message that arrives while you are still doing something else.
This page is where to get help with it.
Support
Beeline is made by one person. Write about anything — an alert that should have come and didn't, a road it times wrongly, a window that went dark, or something your commute needs that isn't there. Replies come from a human, usually within a couple of days.
If an alert went missing, say roughly when and on which leg. The server keeps a record of every reading it bought and every push it sent, so a time and a direction is usually enough to find out exactly what happened.
Questions that come up
I subscribed, so why is one of my windows still not watched?
Because the two hours belong to the day, not to each window. A subscription raises any single window to two hours and the whole day to two hours — so one trip out and back fits comfortably, but a schedule asking for five hours across four windows cannot all be watched, and Beeline funds the shortest windows first so that as many legs as possible get something. The home screen says the arithmetic out loud when this happens, rather than quietly watching less than you asked for. If your day genuinely needs more than two hours of watching, write — that is worth knowing.
Why can't I have two commutes on the same day?
Several trips for different places on different days is exactly what it is built for — the office Monday, Wednesday, Friday and somewhere else Tuesday and Thursday. Two trips on one day is a different thing, and the day's budget cannot keep its promise across both, so the editor says which trip already owns those days instead of letting you build a schedule it cannot honour.
An alert never reached my phone.
First check that notifications are allowed for Beeline in Settings — watch windows still run without it, but nothing will arrive and you would have to open the app to see anything. If you wear an Apple Watch, look there. When the Watch is on your wrist and unlocked, iOS routes the alert to it and deliberately does not buzz the phone as well. That is ordinary mirroring rather than a fault, and it is the single most common reason a commute alert seems to have gone missing.
The card on my Lock Screen stopped changing.
Swipe it away and start the trip again from the app. A Lock Screen card is a live thing with a short life of its own, and one that was started remotely can occasionally lose the private channel it updates over — in which case it sits on the numbers it opened with. It cannot show you anything stale for long: the window closes and the card goes with it.
Why two hours, and why does it cost anything?
A watch is not a timer. Every few minutes an open window buys a fresh reading of the traffic on your actual road, from a service that charges for each one. Half an hour of that a day is something that can be given away. Two hours is not, and no length of window is free — which is also why there is a ceiling on it at all rather than an option to watch all day.
What does the free version do?
Everything, for the first fortnight. After that, alerts, the Lock Screen card, every route you have saved and every map link keep working exactly as they did — what shrinks is how long Beeline keeps watching, from two hours a day to thirty minutes. Nothing you set up is rewritten or taken away, and it all comes back if you subscribe.
How many roads can one trip have?
Two, each with one stop along the way. The limit is the same reason as everything else on this page: every road on a trip is priced separately, every few minutes, for as long as the window is open.
Privacy
Beeline sends the routes you set up, and your location while a trip is running, to its own server so it can time those roads and tell you when they turn. It is not sold, not shared, and not used to build a profile of you. The details are on the privacy policy.